Customer Penalty Waiver

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Water and/or sewer customers contesting the 10% late penalty charged to their accounts may be granted a one time waiver of said charge during a one year period provided the following conditions are met:

  1. Requests for penalty waiver must be submitted and dated by the property owner or person on record with the Sanitary Engineering Department as responsible for payment of charges.
  2. No prior requests have been granted for a waiver during the previous one year period.
  3. All charges for water and/or sewer service shall be paid in full prior to the next billing cycle for said service.