What is e-bill and how does it work?
Ottawa County is offering a paperless option to its Utility Billing customers. Instead of receiving a paper bill, you will receive a notification via e-mail. The bill date, due date and other information you are accustomed to seeing on your bill, will remain the same.
Are there any additional charges?
No, the e-billing service is included as part of your standard bill.
What are the benefits of e-bill?
• You will have one less piece of mail to sort through
• You will receive your bill immediately when it is released
• You will avoid mailing delays
• You will always know where your bill is
• You will help Ottawa County save money on postage, and other billing expenses
• You will join the “Green Movement” by being environmentally conscious as e-bill saves trees, energy and resources
What payment options do I have with e-bill?
You have the same payment options as you would with a mailed paper bill.
If I sign up for e-bill do I have to sign up for automatic bill pay?
No. Automatic Bill Payment is only an option and not required. For ease of service, we do recommend the automatic bill payment option as the most convenient payment method.
What if I have multiple utility billing accounts?
You would need to provide us with the appropriate e-mail address for each billing account.
Will the e-bill look like the statement I get every month?
Yes, the e-bill is an electronic duplicate of your paper statement.
Can I still mail in my payments with e-bill?
We do encourage you to join our many customers that already tender payments electronically via our automatic bill payment option; however, if you want to mail it in, you can print your e-bill and submit your payment with the remittance stub. Be sure to include the account number on your check or money order.
What if I want to stop e-bill and return to paper billing?
You may elect to stop e-bill at any time by sending our office written notification to opt out of e-bill.
Can I view my e-bill if I do not have a computer at home?
You can access your e-bill from any computer with internet service.
Is it safe to receive my bill via e-mail?
Yes. The county maintains a secure environment for your electronic transactions.
How soon will I receive my first e-bill?
You should receive your e-bill on the next bill date following your request; however, it could take up to two billing cycles.
How do I sign up?
Simply forward your e-mail address and account number with a request for the e-billing service to firstname.lastname@example.org.
What do I do if I’ve changed my e-mail address or want to be notified at a different e-mail address?
You can forward any billing related change requests to email@example.com.
I’m not getting the e-mail notifications each month. What do I do?
Check your e-mail spam filter or junk e-mail box. The e-mail will come from firstname.lastname@example.org. Be sure to add this e-mail to your “rules” to prevent it from getting caught in filters. Verify the e-mail address that you gave us is correct. If you are still having problems, contact the Utility Billing office at 419-734-6728.
Can I get a third party informational bill via e-bill?
The billing system only allows one e-mail notification per account. If the bill payer signs up for e-bill, a third party informational bill can also be forwarded after the third party requests the service. Landlords or property owners who are not the bill payers can also get general account information by using Utility Connect. Please contact our billing office for information at 419-734-6728.
Will my e-mail address be shared with anyone else?
Your e-mail address will not be shared with any outside party; it will only be used for utility billing related matters.
What about past due notices or other notifications sent by Utility Billing?
Other correspondences will be mailed to the billing account’s mailing address through the US postal service.
What is Utility Connect?
Utility Connect is an on-line link that allows Ottawa County residents to view their utility account information for water and/or sewer on-line via Utility Connect. To get started, please have a bill to refer to for account number and service address. Log on to www.co.ottawa.oh.us/sanitaryengineer/index.htm. Click on the blue box, NEW VIEW ACCOUNT HISTORY/PAY YOUR BILL. You will then view a disclaimer, after accepting the disclaimer; a screen will appear for you to register. Please note that the account number must be entered exactly as it appears on the bill, including the asterisks (*). The service address needs to be in capital letters exactly as it is shown on your utility bill. Once logged in, you may view your water consumption, payment history and pay your bill.
How do I sign up for Automated Bill Payment?
Click here for the Automated Bill Payment details and application.
How do I transfer my water & sewer service if I am moving?
Please call our office at 419-734-6728 or email us at email@example.com.
How is my sewer bill handled when I sell my home in the middle of the month?
All charges should be pro-rated, at the time of closing, to the new owner.
I forgot to schedule a final meter reading before I moved out of my old residence. What should I do?
Please contact our office immediately at 419-734-6728 to schedule a final meter reading.
As tenant of record, the responsibility for paying the water bill on that property remains yours until such time as a final meter reading is obtained and service is terminated.
Where can I pay my bill?
Bills can be paid in person or through regular mail service to the Ottawa County Sanitary Engineering office (OCSE) at 315 Madison St. Room 105, Port Clinton, Ohio, 43452. We also have a drop box which is located just outside of the Ottawa County Sheriff Department off of Jefferson Street. In addition, as referenced above, you may sign up for automated bill payment.
Do you require a security deposit before service is started?
No, we do not require security deposits. All it takes is a telephone call to start service in your name (419-734-6728).
The water usage on my bill seems high. Can this be rechecked?
Yes, give us a call and request that your meter be checked.
Does water usage factor into the calculated sewer bill?
No, water usage does not affect the sewer bill. Sewer billing is based on a flat fee.
If I don’t pay my sewer and/or water bill is there a penalty?
Yes, our office charges 10% penalty on any late payments.
I have paid my bill late. Can I have my penalty waived?
Yes, click here for the Penalty Waiver details and form.
If I continue to not pay my sewer bill what will happen?
At the end of August each year our office certifies all unpaid sewer bills plus penalties to the upcoming year’s property taxes for collection.
How long will the above sewer bill charges stay on my property taxes?
The delinquent sewer bills will be collected on the upcoming year’s property taxes only.
I have a grinder pump for which I supply the electric. Do I receive a credit for this?
Yes, a $2.00 electrical credit is included on your bill for each equivalent dwelling unit served by the grinder pump after an easement/access is granted to the County and the County assumes ownership of the grinder pump.
How do I change my mailing address?
Click here for Change of Mailing Address Form.
I experienced a leak in my private water service. Is there an adjustment that can be made on my bill?
Click here for Bulk Rate Water Adjustment Form.
What is an equivalent dwelling unit?
Equivalent Dwelling Units (EDU’s) are units of measure that standardize all land use categories (housing, retail, office, food service, etc.) to the level of demand created by one single-family dwelling unit.
EDU’s are commonly utilized by utilities to calculate monthly service charges for users connected to a wastewater treatment system. EDU’s are computed in accordance with the probable demand that a user places on the wastewater treatment system by assignment of an equivalency factor. The probable flow rate demand that a user places on a wastewater treatment system is correlated to the demand expected by a single-family dwelling by the use of equivalency factors. See the Ottawa County Sewer District Rules and Regulations, Table “A” of Equivalency Factors and Categories for specific details.
In addition, capital improvement assessment policies will commonly utilize EDU’s to calculate and determine a property owner’s financial contribution to a capital improvement project; as well as to determine the up-front connection and/or equalization fee charges that a property owner must pay when applying for a permit to connect to a new system.
If I purchase a home from a Sheriff’s Auction, what am I responsible for concerning the sanitary sewer and/or water?
All delinquent sewer and/or water charges are the responsibility of the new owner of the home. Research the property before you purchase the home.
If my tenant does not pay the sewer and/or water bill and delinquent charges were added, who is responsible for the payment?
The property owner is responsible for any unpaid charges for the sewer and/or water.
I have a financial crisis and cannot pay my utility bill. What can I do?
Contact our billing staff at 419-734-6728 to discuss payment arrangements.