The Ottawa County Sanitary Engineering Department has instituted an Automated Utility Bill Payment Program. The county has entered into a service agreement with its local banking institution to establish the procedures and controls necessary to implement this alternative bill payment option.
Please print, complete the application, and mail, e-mail or fax it to our office in order to initiate this bill payment option. The office will need a 6-8 week lead-time to process your information before the payments are automatically deducted from your account.
If you have any questions regarding the Automated Utility Bill Payment Program, please feel free to contact one of our Billing/Clerical Specialists at 419-734-6728.
FREQUENTLY ASKED QUESTIONS
Q. How do I sign up?
A. Print, complete, and sign the attached authorization form. Return the authorization form with a voided check for checking account transactions or a deposit slip for savings account transactions to our office.
Q. How will my bill be paid?
A. We will inform your banking institution of the amount due 2 to 3 days before the due date as shown on your utility bill. The bank will automatically deduct that amount from your account on the due date.
Q. When will this take effect?
A. Please continue to pay your utility bill until notification is made on your bill. Please allow 6-8 weeks for automated payments to start.
Q. What if my account is with a Credit Union or Savings & Loan?
A. All financial institutions participate.
Q. How will I know how much my bill is?
A. We will continue to send you a bill, and it will state the amount that will be deducted from your account.
Q. What if I have a question about my bill?
A. Simply call 419-734-6728, email to firstname.lastname@example.org or write us at: 315 Madison St, Room 105, Port Clinton, Ohio 43452. Our phone number, email and mailing address can also be found on your monthly utility bill.
Q. What if I want to stop the automated payment plan or change my banking information?
A. Email to email@example.com or write us at: 315 Madison St., Room 105, Port Clinton, Ohio 43452. You may also fax the information to 419-734-6858. Our address and fax number can also be found on your monthly utility bill.
Q. How can I be sure my utility bill has been paid?
A. Your utility payment will be clearly itemized on your bank’s monthly account statement.
Q. Is there a charge for this service?
A. No. The County will not charge an additional fee for automated payments.